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Frequently Asked Questions
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In order to ensure the processing and tracking of packages returned to us, a return authorization is required.
If you would like to return an item, please contact our customer service.
We will need your order number, otherwise, we will need your last name, first name, email address, and the reason for the return request.
You may request a return authorization if:
- The product is defective
- The product is damaged
- The product is not the product ordered
- You have changed your mind and want to return it
In the latter case, you have a maximum of 30 days from the receipt of your order to change your mind. Only products that are returned as a whole will be returned in their full and complete original packaging (including accessories) and in perfect condition for resale. Upon receipt of the package, our team will evaluate the condition of the returned item. Returned products must be returned in the shipping package to avoid any damage to the original packaging.
Products that have been personalized (StatTrak, NameTag, Flocking, etc.) cannot be returned under any circumstances.
Learn more about return conditions.