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Frequently Asked Questions

When your package is shipped, you will receive a tracking number that will allow you to track your package at any time. It is only available when the carrier is actually responsible for the package, so it may not be available immediately, if so, please try again later.
To ensure that you receive your package as quickly as possible, orders placed before 4 pm are prepared and shipped the same day during the week. So if you want to cancel or modify an order in progress, you must do so quickly before it is shipped. To modify your order (addition, replacement, deletion of one or more products, modification of delivery address…) the best is to contact us directly by phone. We can modify your order if it is in one of the following statuses in your customer area:
  • Waiting for payment
  • Waiting for preparation
  • In the process of being prepared
In case the order has already been shipped, you will have to wait to receive it to send back the items you didn’t want anymore.

In order to ensure the processing and tracking of packages returned to us, a return authorization is required.

If you would like to return an item, please contact our customer service.

We will need your order number, otherwise, we will need your last name, first name, email address, and the reason for the return request.

You may request a return authorization if:

  • The product is defective
  • The product is damaged
  • The product is not the product ordered
  • You have changed your mind and want to return it

In the latter case, you have a maximum of 30 days from the receipt of your order to change your mind. Only products that are returned as a whole will be returned in their full and complete original packaging (including accessories) and in perfect condition for resale. Upon receipt of the package, our team will evaluate the condition of the returned item. Returned products must be returned in the shipping package to avoid any damage to the original packaging.

Products that have been personalized (StatTrak, NameTag, Flocking, etc.) cannot be returned under any circumstances.

Learn more about return conditions.

In order to get you there as soon as possible, orders placed before 4 pm will be prepared and shipped the same day. Delivery times then depend on the carrier and the delivery method chosen.